Sometimes, it’s not the right fit.
Policy status
The store operator must confirm return windows, eligibility by product type, exclusions, return shipping charges and refund timeframes before launch. This draft does not replace applicable consumer rights.
Requesting a return
Sign in, open a delivered order and select Request a return. Tell us why you would like to return it. Our team reviews requests and provides the next steps. Do not send an item back until your request is approved.
Condition of returned items
Keep the original packaging, accessories, invoice and warranty information. Eligibility depends on product condition, the reason for return and the store’s final published policy.
Cancellations
You can request cancellation from eligible orders before processing or dispatch. For orders already in progress, contact support. An order cancellation and a payment refund are separate steps.
Refunds
Approved refunds are initiated through Razorpay to the original payment method. Completion depends on confirmation from the payment provider. Track updates in your order history and email notifications.
Damaged or incorrect items
Contact our team with your order number and a description of the problem as soon as possible. Our team will explain the resolution process.